Shipping Policy

Thank you for shopping with us at MENDEZO FOOTWEAR. We are committed to delivering your leather shoes in a timely and secure manner. Please review our shipping policy for all the details on shipping processes, fees, and delivery times.

1. Shipping Areas

We currently offer shipping to the following areas:

  • Only Pakistan.

2. Shipping Methods

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery time of 3-5 business days depending on your location.

Shipping methods available will be presented at checkout.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the shipping method selected and the delivery address.
  • Free Shipping: Free standard shipping on orders over 4999.

4. Order Processing Time

  • Orders are processed within 1-3 business days.
  • Orders are only processed and shipped on business days (Monday - Saturday, excluding public holidays).
  • Orders placed on weekends or holidays will be processed the following business day.

5. Delivery Times

  • Estimated delivery times will be provided at checkout, based on your shipping method and location.
  • Standard delivery can take up to 3-5 business days, while express shipping may take 2-3 business days.
  • Please note that delivery times are estimates and may be affected by factors such as weather conditions, political issues, carrier delays, or holidays.

6. Tracking Your Order

  • Once your order is shipped, you will receive an email with your tracking number and a link to track your order's progress.
  • You can track your order at any time using the tracking information provided.

7. Shipping Restrictions

  • We currently do not ship to any other countries except Pakistan.
  • Orders placed for delivery outside of our standard service areas may not be eligible for certain services or may incur additional shipping charges.

8. Order Issues

  • If there is an issue with your delivery (e.g., lost or delayed package), please contact our customer service team immediately at [caremendezo@gmail.com] or call us at +92-3322-3322-23. We will assist you in resolving the issue with the carrier.

9. Shipping Address Accuracy

  • Please ensure that all shipping details (e.g., address, phone number) are accurate and up-to-date at the time of purchase.
  • Mendezo is not responsible for delays or failed deliveries due to incorrect shipping information provided by the customer.

10. Lost or Damaged Items

  • If your item is lost or damaged during shipping, please contact us within 3 days of receiving your order.
  • We will work with the shipping carrier to resolve the issue and ensure a replacement or refund if applicable.

11. Contact Us

If you have any questions regarding our shipping policy, or if you need assistance with your order, please feel free to contact us:

  • Email: caremendezo@gmail.com
  • Phone: +92-3322-3322-23 (Available 9AM - 10PM, Monday - Saturday)