Returns, Exchanges & Refunds

At Mendezo Footwear, we strive for customer satisfaction. If you're not fully happy with your purchase, our return, exchange, and refund policy is outlined below.

Returns

• Eligible within 7 working days of purchase.
• Items must be unused, unaltered, and in original packaging with the sales receipt.
• Non-returnable: Worn, damaged, or sale items.
• Customers cover return shipping unless due to our error.

Exchanges

• Eligible within 7 working days if the item is unused and undamaged.
• No exchanges during sales or promotions.
• Price adjustments apply for discounted items.

Damaged/Defective Items

• Report within 3 days of purchase/delivery.
• Claims may take up to 7 working days to process.

Refunds

• Issued to the original payment method.
• Processing time: 7-10 business days.

For assistance, contact us:
📧 Email: caremendezo@gmail.com
📞 Phone: +92-3322-3322-23 (11 AM - 08 PM, MON-SAT)

Thank you for choosing Mendezo Footwear!