Terms and Conditions

Welcome to MENDEZO FOOTWEAR! By browsing or making a purchase from our store, whether online or in-store, you agree to be bound by the following terms and conditions. Please read them carefully:

1. General Information

  • Store Name: MENDEZO
  • Contact Email: caremendezo@gmail.com
  • Contact Number: +92-3322-3322-23
  • Operating Hours: 11 AM - 08 PM (Monday - Saturday)

2. Products and Pricing

  • All products are subject to availability and we reserve the right to limit the quantities available for sale.
  • The prices listed on our website or in-store are in PKR. Prices are subject to change without prior notice.
  • We strive to display our products as accurately as possible, but there may be slight differences in color or appearance due to monitor settings, lighting, or other factors beyond our control.

3. Orders and Payments

  • By placing an order, you confirm that all details you provide are accurate and complete. We are not responsible for any delays or issues arising from incorrect information.
  • We currently accept payments only via COD (Cash on delivery).
  • Once your order is confirmed, it will be processed for shipment or pickup. You will receive a confirmation email or message with your order details.

4. Shipping and Delivery

  • We offer delivery to all over Pakistan. Shipping costs will be calculated at checkout.
  • Orders will be processed within 1-3 business days, and delivery times may vary depending on the destination.
  • Delivery times are estimates and may be affected by factors such as weather, holidays, political crises, or carrier delays.

5. Returns, Exchanges, and Refunds

  • Our Return and Refund Policy applies to all purchases made from our store, whether online or in-person. Please refer to the policy for detailed information regarding returns, exchanges, and refunds.
  • Items must meet the conditions stated in our Return and Refund Policy to be eligible for a return, exchange, or refund.

6. Product Care

  • Leather shoes require proper care to maintain their quality and longevity. We recommend following the care instructions provided with the shoes or contacting us for advice on proper maintenance.

7. User Responsibilities

  • You agree to use our website and services for lawful purposes only. You may not use our site to transmit any harmful or illegal content.
  • You must not interfere with or disrupt the functioning of our website or services in any way.

8. Privacy and Security

  • We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
  • All payment transactions are processed securely through third-party payment providers, and we do not store sensitive payment information.

9. Limitation of Liability

  • Mendezo is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.
  • Our liability is limited to the value of the product purchased.

10. Promotions and Discounts

  • Promotions, discounts, and sales are subject to availability and may change without prior notice.
  • Promotional offers cannot be combined with other discounts or offers unless specified.
  • No exchanges will be accepted during sales or promotion periods, and items purchased on promotion are not eligible for exchange unless otherwise stated.

11. Changes to Terms and Conditions

  • We reserve the right to modify or update these terms at any time. Any changes will be effective immediately upon posting on our website.
  • It is your responsibility to review these terms periodically to ensure that you are aware of any updates.

12. Governing Law

  • These terms and conditions are governed by the laws of Pakistan. Any disputes related to these terms shall be resolved in accordance with the laws of Pakistan.

13. Contact Us

If you have any questions or concerns regarding these terms and conditions, please feel free to contact us at:

  • Email: caremendezo@gmail.com
  • Call/WhatsApp: +92-3322-3322-23